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SHIPPING POLICY (UK)

Last Updated: June 2026

This Shipping Policy explains how we process, dispatch, and deliver orders placed with LJVapes.

Delivery times are estimates only and may vary during busy periods or due to circumstances outside our control.

1. DISPATCH TIMES

We aim to dispatch all orders placed before 2:00pm (Monday–Friday) on the same working day.

However, during busy periods, dispatch may take up to 3 working days.

Orders placed after 2:00pm will normally be processed the next working day (Monday–Friday).

We do not dispatch orders on weekends or public holidays.

Delivery timeframes begin once the order has been dispatched, not from the time of purchase.

2. DISPATCH DELAYS & MONDAY EXCEPTION

Due to high order volumes following weekends, Monday dispatch cannot always be guaranteed.

In some cases, orders placed over the weekend or on a Monday may be dispatched on Tuesday.

Where a bank holiday falls on a Monday, dispatch may also be delayed to the next working day.

3. COURIERS & TRACKING

We use a range of trusted UK couriers depending on order size, weight, and destination, including:

• Royal Mail
• DPD
• Evri (where applicable)

Tracking information will be sent by email once your shipping label has been created in our warehouse.

Please note: tracking may not update immediately until the parcel has been scanned by the courier network.

4. SHIPPING METHODS & DELIVERY TIMES

Typical services include:

• Royal Mail Tracked 48 (2–3 working days)
• Royal Mail Tracked 24 (1–2 working days)
• DPD Next Day (where selected at checkout)

Delivery timeframes are estimates and are not guaranteed.

5. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• Order weight
• Delivery location (UK Mainland, Northern Ireland, etc.)
• Selected service

Only available delivery options for your order will be shown at checkout.

For orders requiring multiple shipping services (based on size/weight), additional charges may apply.

We no longer use untracked delivery services due to loss and insurance limitations with third-party couriers.

6. FREE SHIPPING

We offer free UK shipping on orders over £30.

Free shipping:

• Is applied automatically at checkout when eligible
• Applies to standard delivery services only
• May not be combined with discount codes or other promotional offers unless stated

If a conflict occurs, the checkout system will apply the most appropriate valid discount or offer.

7. NORTHERN IRELAND DELIVERY

Shipping to Northern Ireland is available at a fixed rate of:

• DPD: £6.00

8. DELAYED, LOST OR DAMAGED PARCELS

In rare cases, parcels may be delayed, damaged, or lost in transit.

If you experience a delivery issue, please contact us as soon as possible so we can investigate with the courier.

We must allow courier investigation processes to complete before issuing replacements or refunds.

If an item has not been delivered within 7 working days after the expected delivery date, we will raise a formal investigation with the courier.

9. COURIER INVESTIGATIONS

In the event of a disputed delivery, we will open an investigation with the relevant courier.

We are required to follow the outcome of the courier’s investigation, which will determine the next steps (replacement or refund where applicable).

10. MISSING ITEMS OR ORDER ERRORS

If you believe an item is missing from your order, please check all packaging thoroughly before contacting us.

Missing items must be reported within 3 days of receiving your order.

We may carry out an internal investigation, including warehouse checks and courier verification, which can take up to 5 working days.

Once confirmed, we will arrange a replacement or appropriate resolution.

11. SHIPPING TRANSPARENCY

We aim to keep customers informed throughout the fulfilment process. However, dispatch and delivery updates may be subject to courier systems and external delays.