Delivery terms and conditions

• We will aim to despatch all orders the same working day (Monday to Friday) if ordered before 3pm, however this can be delayed due to high volumes at times and can take up to 3 working days. Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

 

• We do not despatch on public holidays, all orders placed after the 3pm cut off the day before will be sent the next working day (Monday to Friday).

 

• Shipping rates are calculated at checkout for Mainland, non-mainland UK and International shipments. Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there. The shipping cost will be multiplied accordingly for orders that require more than one service.

 

• Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
  
  In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.

 

• All of our shipping options are weight based.

 

• Free Shipping over £25 can not be combined with any other discount codes we send you at any time and will not be added at checkout.

 

• We no longer dispatch any goods with an un-tracked service due to the potential of the items going missing as we are unable to claim this back via our third party couriers.

• We aim to deliver any tracked 24hr the next working day, and Tracked 48hr within 2-3 working days. 

 

• If the item hasn't been delivered by the due date plus 7 working days then we will contact the relevant courier and raise a dispute with the aim to replace your items or refund if required . 

 

• Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.

 

• We highly advise you to check the destination country's laws regarding importing vaping products or CBD products before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.

 

• We can no longer post any vape device containing an internal battery internationally due to Royal mail Restrictions recently imposed.

 

• We highly advise you to check your destination country's laws regarding importing vaping/CBD products before placing orders as certain products may require special licenses or permits to be imported. 

 

• We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status. Please see a list of currently restricted countries here.

 

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

 

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.

If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

Any goods ordered incorrectly or you the customer have changed your mind following delivery/Despatch of the products and would like to return them the return will the customers responsibility, we will not pay for the return of these products.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. This is the responsibility of you the customer. 

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery, you must, if reasonably practicable, examine the Goods before accepting them.