Delivery Policy
Dispatch Times:
We do not despatch on public holidays, all orders placed after the 3pm cut off the day before will be sent the next working day (Monday to Friday).
Monday exception:
We cannot always guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders following the weekend, your order may be dispatched on Tuesday. In the event that Monday is a Bank Holiday, this policy will apply to Tuesday orders.
Shipping:
Shipping rates are calculated at checkout for Mainland, non-mainland UK and International shipments. Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there. The shipping cost will be multiplied accordingly for orders that require more than one service. We no longer dispatch any goods with an un-tracked service due to the potential of the items going missing as we are unable to claim this back via our third party couriers.
All of our shipping options are weight based and orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.
UK Mainland Shipping Charges:
Evri Small Parcel (2-3 days) - £3.20
Evri Express (1-2 days) - £4.60
Royal Mail 24 tracked (1-2 days) - £5.20
Royal Mail 48 tracked (2-3 days) - £3.90
DPD Express (1-2 days) - £6.20
UK Northern Ireland Shipping Charges:
Royal Mail 24 tracked (1-2 days) - £5.20
DPD Northern Ireland (1-2 days) - £12.00
Free Shipping:
Missing Items:
Should you notice missing items from your order, we would highly recommend checking the full order once again and to inspect all corners of the box and packaging material used. Missing items are often found within the original package.
We must be notified within 3 days of receipt regarding any order errors or shortages.
In the event that you do confirm missing items from your order, a full internal investigation will need to be raised from our side. This includes checking all warehouse evidence records and raising a dispute with the delivery courier. We must allow up to 5 working days for this investigation to conclude before any replacement items can be dispatched.
International Shipping:
All rates for EU and Rest of World destinations are calculated at the checkout via DHL Express International.
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status. Please see a list of currently restricted countries here.